Welcome to USMA IT Service Desk

Office 365 at West Point
Help and Information

NetworkOps

WREN Operations

Some DoD websites restrict access to military networks. To access these networks users must first VPN to the DREN.
See below for a list of known restricted sites and how to access common services while connected to the new WREN networks.

As of 22OCT Updated Android connection instructions in the WREN Connection Guide below.

network

WREN Migration

Stay up-to-date with the latest information about the WREN network migration.
As of September 27th all Barracks have been Migrated to the WREN.
Anticipated academic building migration is listed below. Schedule is tentative and may be subject to change.

  • 11 NOV – Bartlett
  • 18 NOV – Building 606
  • 2 DEC – USMAPS
  • 9 DEC – ARVIN
  • 16 DEC – Ike Barracks

We will continue to share more information as we get closer to roll-out.

tip-of-the-week

Are you concerned that your computer may crash and that you’ll lose your important data? If so, get your data into OneDrive so that Microsoft keeps it safe for you out in their cloud. You can manage your data in OneDrive yourself, or you can set it up to automatically sync your Documents, Pictures, and Desktop folders in Windows, which is known as known folder sync. Learn More

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Mobile Device Enrollment

Office 365 keeps you connected to what’s important—colleagues, teams, projects, and files.
Access the Office apps you use and the files you need seamlessly from your desktop to your mobile devices.
View, edit, and create documents with the familiar Office interface optimized for mobile phones and tablets.

Microsoft Intune – Company Portal:

Set up your mobile device with Intune and Mobile Device Management for Office 365 The Intune Company Portal enables a device to be managed by Office 365 and MDM.

Company Portal Overview
Install and sign in to the Company Portal App for iOS

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Use the My Apps portal and other Azure Tools

You can use your school account with the web-based My Apps portal to view and access many of the apps available to you, including AMS/CIS. You can also manage and update your Office 365 profile and account information

Explore other available Microsoft tools and programs in the Azure Dev Tools for Teaching. Instructions to access Azure Dev Tools are below.

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Classroom Technology

Department DCOs are the first line support for issues with technology in the classroom.
Escalation of unresolved issues should be made to the CIO/G6 POC below.”

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GET HELP
Evolve 365 Live Support:
844-502-8808

You have access to an online, self-help, training portal with thousands of easily searchable videos to help you get started using the new tools available to you in Office 365.

Evolve 365 Training Portal

Evolve 365 Resource Library

Printable Training Guides to get you Started

Microsoft Teams Quick Setup Guide

Additional Teams Training Videos

Microsoft Planner Quick Start

 

Focused training is available for all of the following topics:

File Sharing

SharePoint Sites

Microsoft Teams

Instant Messaging

Online Meetings

Interested in enrolling in a training course to help you learn about the Office 365 applications?
Check out this Welcome to Office 365 skill track in Evolve 365. Remember to click Enroll at the top of the page.

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