GET HELP

Bad Pool Caller – Computer Reset

**IMPORTANT** Please be aware that his option will delete/remove everything from your laptop and should only be used to recover from a critical error.  To ensure your files are retained, use OneDrive to backup your files to cloud.  A guide can be found here:

*If you have not tried removing the application Dell Support Assist, please try that first following the guide here.


Reset your PC from Settings

  1. Select the Start  button, then select Settings  > Update & Security   > Recovery .
    Open Recovery settings
  2. Under Reset this PC, select Get started and then choose from the options and/or settings in the table below.
Option What it does
Keep my files > Change settings > Preinstalled apps On
  • Reinstalls Windows 10 and keeps your personal files.
  • Removes apps and drivers you installed.
  • Removes changes you made to settings.
  • Restores any apps your PC manufacturer installed if your PC came with Windows 10.
Keep my files > Change settings > Preinstalled apps Off
  • Reinstalls Windows 10 and keeps your personal files.
  • Removes apps and drivers you installed.
  • Removes changes you made to settings.
  • Removes any apps your PC manufacturer installed.
Remove everything
  • Reinstalls Windows 10 and removes your personal files.
  • Removes apps and drivers you installed.
  • Removes changes you made to settings.
  • Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Note: Remove everything > Change settings gives you two options.

Data erasure On removes files and cleans the drive. If you’re planning to donate, recycle, or sell your PC, use this option. This might take an hour or two, but it makes it harder for other people to recover files you’ve removed.

Data erasure Off just removes files. It takes less time, but is less secure.


Reset your PC from the sign-in screen

If you can’t open Settings, you can reset your PC from the sign-in screen. Here’s how:

  1. Press Windows logo key + L to get to the sign-in screen, and then restart your PC by pressing the Shift key while you select the Power  button > Restart in the lower-right corner of the screen.
  2. Your PC will restart in the Windows Recovery Environment (WinRE) environment.
  3. On the Choose an option screen, select Troubleshoot > Reset this PC, and then choose one of the options in the previous table.

Reset your PC from blank or black screen

If you can’t get to the sign-in screen, you can reset your PC prior to Windows loading.  To do this, you will repeatedly turn your device off, then on:

  1. Hold down the power button for 10 seconds to turn off your device.
  2. Press the power button again to turn on your device.
  3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
  4. Press the power button again to turn on your device.
  5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
  6. Press the power button again to turn on your device.
  7. Allow your device to fully restart. You will enter winRE.
  8. On the Choose an option screen, select Troubleshoot > Reset this PC, and then choose one of the options in the previous table.

Completing the Setup

This section will walk you through the continued setup

  1. The system will ask if the following settings are correct, click yes if for US standards.
    1. Region – United States, click Yes
    2. Keyboard layout – US, click Yes
    3. Add another keyboard, click Skip
    4. Let’s Connect you to a network, select I don’t have internet for quicker setup. It will be easier to setup later.
    5. There’s more to discover…, select Continue with limited setup
    6. Accept the Windows 10 license, click on Accept
  2. Account – Who’s going to use this computer? Click next after each field is completed.
    1. What name, create any name you want for your account and click
    2. Create a super memorable password, should be
      14 characters, 2 uppercase, 2 lowercase, 2 numbers
    3. Confirm your password by typing your password again
    4. Create security questions, select questions and answers (3x)
    5. Do more across devices with history, select No
    6. Get help from digital assistance, select Decline
  3. Services – Choose your privacy settings and click Accept once you’ve made your selections. We recommend turning off the following:
    1. Advertising ID
    2. Diagnostic Data
    3. Tailored experience
  4. Once logged in, connect to the internet and close any pop-up windows.
  5. Set the time zone to your local time
    1. Right click on the clock at the bottom-right of the taskbar.
    2. Click Adjust Date/Time
    3. Turn on “Set time automatically” and “Set time zone automatically”
  6. Type “Access work or school” in the taskbar search window and start the app.
  7. Click “Connect” next to the + icon and enter your westpoint.edu email and password.
    This will require a Multifactor Authentication with your mobile device.
  8. Wait about 5 minutes for Company portal and DOD root certs to install.

Reinstalling Applications

This section will walk you through installation of required applications.

  1. Open Edge and go to https://www.office.com, log in with your O365 account if needed.
  2. On the landing page, Click Install Office to install the Office suite.
  3. Go to the West Point Software distribution center to download additional programs: https://usarmywestpoint.sharepoint.com/sites/g6.software/SitePages/Home.aspx.

 

Mail this page!

Was this helpful?

Leave A Comment