General Help

How to Enable the PIV Certificate on your Common Access Card (CAC)

  • Use your mouse to click on the upward facing chevron symbol.
  • Left click on the Active Client Agent.
  • Select Open

  • A new window appears and double click on My Personal Info
  • A new window appears, Enter your pin.

  • This window appears and under the Cardholder Information Tab. Then there is a data field labeled “Identification Card Issue Date
    • NOTE: IF YOUR “IDENTIFICATION CARD ISSUE DATE” IS PRIOR TO 28 FEBRUARY 2018 YOU WILL NEED TO USE THE STEP-BY-STEP PROCESS TO UPLOAD A PIV ONTO YOUR CAC.

  • A new window labeled “ID Card Office Online” will open. Select “OK” to continue.

  • Select “Login” with Common Access Card.

  • Please be sure to use the “Signature” or “DOD EMAIL” certificate or you may not be able to login.
  • Enter your PIN when prompted then select “OK”.

  • Select “Activate PIV Certificate

  • A new window appears with the title “Reading CAC for Activate PIV Certificate” the options given are Proceed or Cancel, Select “PROCEED”.

  • A window appears asking if you want to run this application? Select “RUN” – you will then be prompted to enter your PIN number.
    • NOTE: Some users have to click inside the PIN box after entering each number of the PIN (i.e. if your pin is 123456 you would have to click inside the box, then enter 1, then click inside the box, then enter 2…)

  • Not everyone experiences this issue, but some do.
    • Please be patient. This process can take several minutes. DO NOT REFRESH THE SCREEN OR CLICK THE BROWSER’S BACK BUTTON during the process.
  • A window appear with the title “PIV Information” and you need to click “UPDATE CAC“. The system will then post the information to the Issuance Portal.

  • Another JAVA window will appear, select “Run” – you will be prompted to enter your PIN once again, after entering, select “OK”.

  • If successful, you should get a message stating “Your CAC has been successfully Updated” – select HOME, then logout of milConnect.

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2 thoughts on “How to Enable the PIV Certificate on your Common Access Card (CAC)”
  • Sarah Grace Martin says:

    Hi, this is Cadet Sarah Martin. I am unable to open the Active Client server so I can’t activate my PIV certificate. How should I proceed to be able to use my CAC to open Dod websites? Thank you!

    August 17, 2020 at 6:55 pm
    • CDT Martin, did you submit a ticket for your issue or call the helpdesk number?

      September 14, 2020 at 8:03 pm
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