General Help

CITRIX Virtual Browser is a service that is used by West Point personnel to access NIPR (.mil) web resources for periodic DoD requirements. To use the CITRIX service, you must have an active NIPR account. Follow the steps below to request an account.

1. Verify your DoD Acceptable Use Policy (AUP) and Cyber Awareness training are current in ATCTS (within one year). If not, the training and AUP can be accessed at https://cs.signal.army.mil/login.asp. If you do not have an ATCTS account, contact your IT support personnel.
2. Verify a completed DD2875 has been uploaded to your ATCTS profile (all necessary information and signatures through Part III). Instructions on completing a DD2875 can be found here
3. Request the creation of a NAE NIPR account for the purpose of using CITRIX. In the request, state that the ticket be submitted to the Ft. Drum NEC and the account needs to be placed in the security group – ds.army.mil/Installations/Drum/West Point/USMA/Groups/West Point ALTESS Access. Requests can be made using either of the following methods:
   1. Navigate to the Army Enterprise Service Desk and make the request using the information above. The “Chat Support” feature seems to yield the best results.
   2. Submit a Remedy ticket with the information above. You or your IT support personnel will need a Remedy account to do this.