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How to request a NIPR account for CITRIX access 

CITRIX Virtual Browser is a service that is used by West Point personnel to access NIPR (.mil) web resources for periodic DoD requirements. In order to use the CITRIX service you must have an active NIPR account and those accounts can be requested by following the steps below:

  1. Ensure that your DoD Acceptable Use Policy (AUP) and Cyber Awareness training certificate are current in ATCTS (within one year). If not, the training and AUP can be accessed at If you do not have an ATCTS account, contact your IT support personnel.
  2. Download the DD2875 form located at dd2875 CONUS NAE UPDATE template. Complete through box 12 and sign box 11. Box 5 should contain an Enterprise Email address (, not a West Point email address (​.
  3. Add your CAC EDIPI, CAC Expiration, Date of Birth, and a “Return to:” address in box 27.  Enter the email address that the DD2875 should be returned to in that field.
  4. Save the form, and send it to your supervisor to complete boxes 17 – 20b.
  5. Attach the 2875 to the Microsoft Form located here (this will automatically send it to the Cybersecurity Branch, so you do not have to email it to them).
  6. Cyber will sign and send the form to Installation Security for signature. 
  7. Installation Security fills out Part III, removes the PII from block 27, and sends it back to the “Return to:” address in block 27.
  8. Upload completed DD2875 to the user’s ATCTS profile.
  9. Submit remedy ticket to Ft Drum NEC requesting the creation of a NAE NIPR account for the purpose of using CITRIX. Request the account be placed in the following security group: Point/USMA/Groups/West Point ALTESS Access 

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