General Help

How to Reset/Erase all content on mobile device

iOS

  • Go to Settings > General  > Reset
  • Tap Erase All Content and Settings

Android (Samsung)

  • Go to Settings  > General Management  > Reset > Factory Reset
  • Tap Reset  & Delete All

Android (Google Pixel)

  • Go to Settings
  • Tap System  > Advanced  >  Reset options > Erase all data (factory reset)
  • If prompted for a PIN, enter your PIN and then tap Erase all data
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