General Help

How to Reset Windows Hello PIN

Resetting Your Windows PIN when Not Signed in

  • Click “I Forgot My PIN” link
  • Enter the password for your westpoint.edu account
  • Click Next
  • Verify your account (Authenticator App alert or phone call)
  • Click Continue when prompted “Are you sure
  • Enter your new PIN twice
  • Click OK

 

Resetting Your Windows PIN when Already Signed In

  • Click Start
  • Click Settings
  • Click Accounts
  • Click Sign-In Options
  • Click Windows Hello PIN
  • Click I forgot my PIN
  • Enter your westpoint.edu password
  • Enter your new PIN twice
  • Click OK
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