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Initial Cadet Laptop Configuration


Welcome to West Point Cadet!  Below you’ll find listed the contents of your onboarding package as well as instructions on how to configure it.  Goldcoats serves as the first line of IT support for the Corps of Cadets.  We make it a priority to familiarize cadets with their computers from setup, features, and capabilities, to maintenance and beyond.  If at any time you find yourself with a technical, computer-based issue, you can go here to search the knowledge base for solutions to common problems, chat with an agent, or submit a ticket to the USMA IT Support Helpdesk.  Additionally, you can also call 877-326-8762 and speak to an agent 24 hours a day.


Open the box, remove the contents which should include:

  • Dell 5400 Laptop
  • Dell Laptop AC Adapter and plug (Smaller adapter than the one for the dock, should NOT be used on the WD19 Dock)
  • Dell WD19 Laptop Dock w/ AC Adapter and plug
  • Belkin USB Smart Card/CAC/PIV Reader
  • Dell Notebook Power Bank Plus – USB C
  • VisionTek DisplayPort to HDMI 2.0 Active Cable

**Please note, if any of these items are missing bring it to one of the attendants attention.  If this occurs after plebe issue has commenced, report the missing items to Goldcoats**


Plug in the laptop to the AC adapter and power on the system.

Please ensure you are adhering to these specific instructions; deviating will lead to an incorrect configuration.

    • Select English (United States) and click Yes.

1.Confirm the following settings are correct and click yes.

    • Let’s start with region. Is this right?
      Select United States, click Yes
    • Is this the right keyboard layout?
      Select US, click Yes

    • Want to add another keyboard
      click Skip

2. Let’s Connect you to a network

  • Select I don’t have internet

3. There’s more to discover when you connect to the internet

  • Select Continue with limited setup

4. Accept the Windows 10 license, click on Accept

5. Account – Who’s going to use this PC?

  • Click next after each field is completed.

    • Type in LOCAL.<FIRSTNAME> and click next.
      example: LOCAL.JOHN
    • Create a super memorable password.  It must be at least
      14 characters, and have at least 2 uppercase, 2 lowercase, 2 numbers

      • This password is used only for logging into THIS account and should only be used in the event of a network outage / or O365 account issue

    • Confirm your password by typing your password again
    • Create security questions, select questions and answers (3x)
    • Do more across devices with history, select No
    • Get help from digital assistance, select Decline

6. Services – Choose privacy settings for your device

  • We recommend turning off the following:
    • Advertising ID
    • Diagnostic Data
    • Tailored experience
  • Click Accept once you’ve made your selections.

7. Support and Protection

  • Leave the fields blank and select Next


On the next screen select the following:

    • Check My information is correct
    • Uncheck Use my information to register my security subscription expiration email reminders and a digital subscription key card to protect multiple devices


8. Once logged in, connect to the internet by selecting the Network icon in the lower right of the screen.

9. Select WREN_Cadets click Connect

10. Connect using the  credentials supplied on the yellow paper

  • (example:
  • Change your password if prompted and close any other pop-up windows to continue.

11. Set the time zone to your local time

    • Right click on the clock at the bottom-right of the taskbar.
    • Click Adjust Date/Time
    • Turn on Set time automatically and Set time zone automatically
    • Click Sync Now


Email, Office Suite, Company Portal

NOTE: Before proceeding, ensure you have your username and password ready. This was provided to you when you got your computer and you may have just changed it in the previous step when you connected to the network. If you do not have it, contact your TAC officer or your company ISO to retrieve it from Goldcoats.


1.Click the Start button in the bottom left of the screen and type Access work or school in the search window and start the app.

2. Click the + icon next to the word Connect

3. Select Join this device to Azure Active Directory and enter your email and password.

4. This will require Multi-factor Authentication with your mobile device.  On the “Help us protect your account” pop-up, click Set it up now and have your smartphone handy as it’ll be required to complete the following steps.

5. On your smartphone, install the Microsoft Authenticator app by

  • Once the app is installed on your phone, select Next

6. Open the Microsoft Authenticator app, select Add account from the Customize and control icon in the upper-right, and then select Work or school account.

7. Use your device’s camera to scan the QR code from the Configure mobile app screen on your computer, and then choose Done.  (NOTE:
If this is the first time you’re setting up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don’t allow the camera, you can still set up the authenticator app, but you’ll need to add the code information manually. For information about how to add the code manually, see Manually add an account to the app.)

8. Once you’ve approved the notification on your smartphone, confirm the approval on your laptop and click Next.

9.  Confirm the device listed is your device and click Done

10.  After completing your MFA registration you will return to the process of joining your machine to Azure Active Directory.  On the Make sure this is your organization pop-up, Select Join when you have confirmed the information shown.

11. Select Done when you see the “You’re all set!” message.

12. Once completed, click Start and select your User Icon

13. Click Sign Out

14. Select the Network Icon, select WREN_Cadets and click Connect

15. Sign into the network using the provided credentials (

16. Select Other User and enter in your credentials and log on
*This will be how you log on to your system moving forward.

17. Select Set up PIN

18. Enter a PIN of your choosing (must be 6 or more digits) in both boxes to confirm it and select OK

19. You’re now set to logon with your PIN, select OK to finish logging on with your account.

*After Logging in wait about 1 hour for Company portal, DOD, Office 365 and Adobe Acrobat Pro to install.


Company Portal – Find more apps in the company portal, if Company Portal is not installed please use the following:

  • Type in Microsoft Store in the Search bar
  • Click Open
  • Microsoft Store will open
  • Type in Company Portal in the Search Bar
  • Click Get
  • It will Download and Install
  • You will be prompted to login
  • CLOSE this window DO NOT use your email.
  • CLOSE Microsoft Store and Re-open and Company Portal will begin to download and install.
  • When download/install completes you will see the available Apps.
  • Click on the App icon you’d like to install and Click “Install”. The app will now download and install.
  • If the Application you are looking for is NOT listed in Company Portal, please refer to this link to find additional Applications

Perform multi-factor authentication using the Microsoft Authenticator App:

Backup all your data into OneDrive.  With OneDrive, you can access all your files on any computer, anytime, anywhere.  Follow the instructions below to start protecting your data now.  Install and Set-up:

Office 365 Help and Tuturials :

Mail this page!

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