General Help

Issue with EDMS App

The Dell Model 5420 – Has PDF issues with 11th Gen Intel CPU/GPU

In the EDMS App the error wrong PDF is displayed when browsing through cadet records.

EDMS App include a 3rd party component from DevExpress. This component was failing with a number of visual glitches. i.e. when changing source documents, old document would remain visible, though only partially until scrolled. PDFs images were cropped, and overall the GUI was unpredictable. DELL may not have the latest driver available for the Intel GPU.


Recommend using driver direct from Intel

This resolves the issue using version 

Driver can be installed from this site:

  • Click Download
  • Install the driver


Mail this page!

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