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To request a NIPR image 

• Ensure system meets all security requirements (i.e. TPM 2.0) 
• Remedy ticket to West Point NEC​ 
• AGM image template and assigned to service desk​ 
• One ticket for each system​ 
• Ensure MAC address information is correct​ 
• Questions on process may be submitted to your Department Computer Officer (DCO), the West Point NEC at 845-938-HELP, or Army Enterprise Service Desk chat at  https://itsm.aesdpro.aesd-w.army.mil/eschat/ap?c= (CAC Login required).