Software

If your Teams App is running slow or not loading any chats (blank screen with spinning circle) and you’ve tried closing the App and restarting the computer. Try the steps listed below clear the cache of the Teams App:

Clear Teams Cache on Windows

1. Close the Microsoft Teams app and ensure it’s not still running in the toolbar at the lower bottom right of Windows by right clicking the “Teams” icon and choosing “Quit”
2. Right click the Windows Start button and choose “Run” and then enter %appdata%/Microsoft/Teams then press “OK”.           
3. Select everything in the folder that opens up.
4. Delete everything. *You “may need to close Outlook if you receive a message that some files or folders cannot be deleted.
5. Open Teams and wait for it to download required files.

Clear Teams Cache on Mac

1. Right-click the Teams App icon on the bottom task bar and select Quit to close out of Teams completely                                                                                                                             
2. Navigate to your User folder/Library/Application Support/Microsoft
3. Open the Teams folder then right-click Cache and Move to Trash
4. Open Teams and wait for it to download required files.

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