Welcome to USMA IT Service Desk

Get set up with Office 365 at West Point


Microsoft Authenticator

Download the Microsoft Authenticator application via the app store on your mobile device and register it (Google Play for Android; App Store for iOS)


Login to Office 365

  • Print out your username and temporary password from the “O365 Provisioning” email.
  • Log in to portal.office.com
  • Login with your westpoint.edu credentials, not your usma.edu e-mail credentials
  • Follow the prompts to configure Multi-Factor Authentication and reset your password (passwords must be at least 12 characters long and contain 3 of the 4 character types (uppercase, lowercase, numbers, and special characters).

Install Office 365 on your DREN Laptop

  • Make sure all Microsoft programs are closed (including your email) and simply type “Software Center” in the computer’s search box in the bottom left corner of your screen, then click “Office 365 Install Icon”, then click Install.
  • While the install takes place, you can use your computer except for any Microsoft products).

Configure Email

  • Set up a redirect rule in Outlook to move emails from usma.edu to westpoint.edu
  • Contacts > Create new contact and enter your information
  • Click Rules > Create Rule > Advanced Options > Next
  • Select Redirect it to people or public group > Click people or public group > Select the contact you created from the dropdown menu > Next > Next
  • Select turn on this rule > Finish

Migrate Email

  • Go to file in outlook
  • Then select open & export
  • Select import/export
  • Export to a file
  • Outlook data file (.pst)
  • Select the @usma.edu address
  • Click next
  • Select do not export duplicate items and select where you want your @usma.edu data to be stored. Click finish and create a password
  • Click the link below for instructions to complete your migration

Migrate to OneDrive

  • OneDrive is an online cloud storage service from Microsoft. OneDrive integrates with Microsoft Office so users can access Word, Excel and Powerpoint documents in OneDrive. The system allows users to simultaneously edit Office documents, edit documents in browsers, and create and share folders.
  • To set up and install OneDrive, see the Instruction Guide below

Evolve 365 Live Support:

You have access to an online, self-help, training portal with thousands of easily searchable videos to help you get started using the new tools available to you in Office 365.

Evolve 365 Training Portal

Evolve 365 Resource Library

Printable Training Guides to get you Started

Microsoft Teams Quick Setup Guide

Additional Teams Training Videos

Microsoft Planner Quick Start


Focused training is available for all of the following topics:

File Sharing

SharePoint Sites

Microsoft Teams

Instant Messaging

Online Meetings

Interested in enrolling in a training course to help you learn about the Office 365 applications?
Check out this Welcome to Office 365 skill track in Evolve 365. Remember to click Enroll at the top of the page.

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